Always-on agents for every customer relationship
Relay monitors accounts, connects context across your stack, and turns signals into action — so your team can protect revenue and deepen trust at scale.
Capabilities
Everything you need to grow and protect your book of business
Relay deploys persistent agents across your accounts, unifying signals from email, calls, and product usage into one clear view of what matters next.
Spot churn before it starts
Catch early risk signals — sentiment shifts, missed milestones, declining usage — and get a recommended next step.
Find expansion in existing accounts
Connect conversations, usage, and contract data to surface upsell moments your team might otherwise miss.
Full context on demand
Ask what you need to know about any account. Relay pulls the answer from across your tools — no tab hopping required.
Build
Create and orchestrate AI agents
in plain language.
Describe the workflow once. Relay builds the agent, connects your systems, and keeps it running in production.
What you do
Tell Relay what should happen
in plain English.
What Relay does
Designs the workflow, wires up your tools,
and runs it reliably at scale.
Stay in control
Set guardrails, approvals, and permissions before anything goes live.
Works where your team works
Use Relay inside Slack, Teams, Outlook, and the tools your team already relies on.
Proactive by default
Continuous monitoring surfaces risk, expansion, and advocacy moments as they emerge.
Launch on your terms
Run agents for one account, a segment, or your entire customer base — on a schedule or on demand.
Integrations
Connect your stack by asking, not configuring.
Relay integrates with the tools and data across your enterprise so workflows move across teams, systems, and handoffs without friction.
Add connectors in conversation
Tell Relay what you need connected and use it in your next agent run — no API key copying required.
50+ integrations and MCP servers
Plug into the tools you already use, or connect custom systems through your own MCP server.
Authentication handled for you
Sign in once. Relay manages tokens and refresh cycles so agents keep running without manual upkeep.
Controlled access to sensitive systems
Define permissions and approvals per integration. Every action is logged and auditable.
Security
Enterprise-grade security for
customer success at scale.
Relay is built for large organizations running always-on agents. Connect internal systems via MCP, enforce access by team, and keep your data and your customers’ data private.
Tenant isolation
Dedicated compute, storage, and networking for every environment.
Bring your own MCP server
Run MCP servers in your own infrastructure with complete access control.
Enterprise authentication
SSO and IdP integration for centralized identity management.
Fine-grained access control
RBAC and ABAC from your IdP, with granular permissions for every team.
DEPLOYMENT
On-premises
Run Relay on your own hardware with full control over data and infrastructure.
Customer VPC
Deploy inside your cloud environment and integrate with your existing network.
Our infrastructure (single-tenant)
We host and manage a fully isolated instance dedicated to your organization.
Frequently asked questions
How does Relay help customer success teams?
Can Relay work with our existing tools?
How do we control what agents can do?
Is our customer data kept private?
How quickly can we get started?
